Bounded
We define what TOM may read, what it may do alone and what needs approval. A TOM that prepares reports and one that changes records get different boundaries.
TOM: an operations co-worker built for your business
TOM, the Thinkun Operations Manager, is an agent we define with you to do operational work inside your business: answering questions from your systems, preparing actions and carrying out the work you authorise. It works through the software you already use, or software we build for you.
Only the title is generic
Your TOM takes on a role, or a mix of roles, that suits your business, and a name your team will actually use. It learns your terminology, workflows and standards. It is available all the time, keeps its context between conversations and carries scheduled responsibilities unprompted.
The opposite of a generic assistant: a colleague that knows how your business runs.
Ask in the language of the business
- You ask
"Which jobs for this property are still open?" "Here is a booking email; set it up." "What is ready to invoice?"
- TOM works
reads the systems it is permitted to, gathers what is missing, prepares the answer or the action.
- A person decides
where the role requires it, an authorised colleague approves the change before it happens.
- The system records
your software applies its rules and keeps the trail; TOM reports the actual result.
People stay in charge
Traceable
Requests, actions and handovers are recorded, so your team can see what happened and refine the role as it learns.
Your choice of intelligence
TOM runs on TAP, which keeps the role separate from the models behind it. We pick the models and usage limits that suit the work and your budget.
TOM works well with people. And with TOM.
As the work grows, a team of specialists does more than one agent doing everything: one TOM prepares work for another, asks a person to resolve an exception, or reports progress through your project system. Defined responsibilities and recorded handovers keep the team understandable. People set the priorities.
ByronLuxe: TOM in a real business
For ByronLuxe, a linen and cleaning business, TOM works through the order management system Thinkun built. Staff hand it booking details; it prepares the jobs and shows every change to an authorised person before it is applied. The software checks the records and keeps the audit trail.
What would you hand to TOM?
Tell us about the work and the systems involved. We will help define a useful role and the right boundaries around it.